Last Updated: June 2026

At ThreadVera, we strive to process and ship all orders as quickly and accurately as possible. Please review the following shipping policy before placing your order.

  1. SHIPPING DESTINATIONS

ThreadVera currently ships throughout the United States.

International shipping may be offered in the future and will be subject to separate terms, duties, taxes, and carrier restrictions.

  1. FREE SHIPPING OFFER

Orders totaling $100 or more (before taxes and after discounts) may qualify for free standard shipping within the United States.

ThreadVera reserves the right to modify or discontinue promotional shipping offers at any time.

  1. SHIPPING CHARGES

Orders below the free shipping threshold will be charged carrier-calculated shipping rates at checkout.

Shipping costs are determined based on:

  • Package weight
  • Package dimensions
  • Delivery destination
  • Selected shipping method
  • Current carrier rates
  1. PRODUCTION TIME

Shipping transit time is separate from production time.

Most orders enter production after:

  • Payment has been successfully received
  • Artwork files have been uploaded
  • Files have passed review and approval

Production time may vary depending on:

  • Order volume
  • Product type
  • Artwork complexity
  • Holidays
  • Equipment maintenance
  • Force majeure events

Estimated production times displayed on the website are estimates only and are not guaranteed.

  1. SHIPPING TRANSIT TIMES

Transit times provided by shipping carriers are estimates only.

ThreadVera cannot guarantee delivery dates.

We are not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Natural disasters
  • Customs inspections
  • Labor disruptions
  • Carrier network interruptions
  • Holidays
  • Incorrect customer information
  1. ORDER TRACKING

Once your order ships, tracking information will be sent to the email address associated with your order.

Customers are responsible for monitoring shipment progress through the carrier.

  1. INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing complete and accurate shipping information.

ThreadVera is not responsible for delays, losses, additional shipping costs, or returned packages resulting from:

  • Incorrect addresses
  • Incomplete addresses
  • Invalid addresses
  • Failed delivery attempts

Additional shipping fees may apply if an order must be re-shipped.

  1. LOST, STOLEN, OR DAMAGED PACKAGES

Risk of loss transfers to the customer once the order has been accepted by the shipping carrier.

If your package is lost, damaged, or delayed in transit, please contact the shipping carrier directly.

ThreadVera will reasonably assist customers with carrier investigations when possible but cannot guarantee carrier claim outcomes.

Packages marked as “Delivered” by the carrier are considered successfully delivered.

ThreadVera is not responsible for theft or loss occurring after delivery.

  1. SHIPPING DAMAGE CLAIMS

If your order arrives visibly damaged, please:

  • Take photographs immediately
  • Retain all packaging materials
  • Contact support@threadvera.com within five (5) business days of delivery

Claims submitted after this period may not qualify for review.

  1. REFUSED OR UNDELIVERABLE SHIPMENTS

Orders refused by the recipient or returned due to customer-provided address errors may be subject to:

  • Return shipping charges
  • Re-shipping fees
  • Restocking or processing fees where applicable

Shipping charges are non-refundable.

  1. FORCE MAJEURE

ThreadVera shall not be liable for delays or failures to perform resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather
  • Government actions
  • Carrier disruptions
  • Supply chain interruptions
  • Labor disputes
  • Power outages
  • Internet or system failures
  1. CONTACT US

For shipping-related questions, please contact:

support@threadvera.com

ThreadVera DJ Digital Venture LLC 30 N Gould St, STE R Sheridan, WY 82801 United States

Website: https://www.threadvera.com